Terms of Service – WhatsApp Chatbot

Last updated: 29.08.2025

1. Introduction

Welcome to the WhatsApp chatbot service (the “Service”) provided by Alex Bell Company (Company Registration Number: 4568957) (“we,” “our,” or “us”).
By using our Service, you (“User,” “Student,” or “You”) agree to these Terms of Service (“Terms”). If you do not agree, please stop using the Service.

2. Purpose of the Service

Our WhatsApp chatbot is designed to:

Provide information about our courses and programs.
Assist with enrollment, schedules, and pricing.
Offer automated reminders, follow-ups, and support messages.

3. Eligibility

You must be at least 16 years old to use the Service. If you are under 16, you may only use it with the consent of a parent or legal guardian.

4. Data We Collect

When using the chatbot, we may collect:

Your name (if you provide it).
Your WhatsApp phone number.
Your email address (if provided).
Your course preferences and inquiries.
Any other information you voluntarily share during the conversation.

We use this data to provide you with course information, manage enrollments, send updates, and improve our Service.

5. Third-Party Integrations

We may share your data with trusted third-party platforms such as ActiveCampaign, Teachable, and Stripe, which help us manage enrollments, payments, and communications. These providers only process your data for the purpose of delivering our Service.

6. Payments

The chatbot may share links for course enrollment and payments. All payments are processed by secure third-party providers (e.g., Stripe). We do not store or process your credit card details directly.

7. User Responsibilities

You agree not to:

Use the Service for unlawful, abusive, or fraudulent purposes.
Provide false or misleading information.
Attempt to disrupt or misuse the chatbot or its systems.

8. Service Availability

We strive to keep the chatbot available but do not guarantee uninterrupted or error-free operation. The Service may be suspended, modified, or discontinued at any time without liability.

9. Intellectual Property

All course materials, content, and related intellectual property are owned by Alex Bell Company or its licensors. You may not copy, distribute, or reproduce them without prior written consent.

10. Limitation of Liability

The chatbot provides information “as is.” While we aim to ensure accuracy, we make no warranties regarding the completeness or reliability of information provided. We are not responsible for any indirect, incidental, or consequential damages arising from use of the Service.

11. Governing Law

These Terms shall be governed by the laws of Spain. Any disputes will be resolved in the courts of Santa Cruz de Tenerife, Spain.

12. Changes to the Terms

We may update these Terms from time to time. Continued use of the Service after updates constitutes your acceptance of the revised Terms.

13. Contact Information

If you have any questions or concerns about these Terms, you can contact us:

📧 Email: info@thealexbell.com
📱 WhatsApp: +34 919 932 902